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What is the “interactive process”?

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What is the “interactive process”?

The interactive process is a back-and-forth dialog between an employer and a disabled employee to determine whether there are reasonable accommodations that can help the disabled employee perform the job and remain employed. Generally, when an employee reports suffering from a disabling condition, it triggers the employer’s obligation to engage in the interactive process, to understand the employee’s limitations, and understand what reasonable accommodations are needed. An employee does not need to divulge their diagnosis; however, the interactive process should focus on what the limitations are and what accommodations are needed so the employee can remain employed.

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